Frequently Asked Questions
Welcome to Reformer Supply. Below are answers to some of our most commonly asked questions regarding shipping, fulfillment, Pilates reformers, orders, and customer support.
Orders & Shipping
Where does Reformer Supply ship?
Reformer Supply currently ships only within the 48 contiguous United States. At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- freight forwarding companies
- international destinations
How long does shipping take?
Shipping timelines vary depending on:
- product availability
- manufacturer inventory
- freight scheduling
- delivery location
- product size and weight
Many oversized Pilates reformers and fitness products ship through freight carriers and may require additional transit and scheduling time.
Do products ship directly from the manufacturer?
Yes. Reformer Supply is an authorized retailer for select Pilates and fitness equipment brands. Some products may ship directly from the manufacturer, brand partner, or authorized distribution warehouse to improve shipping efficiency and reduce handling delays.
Will I receive tracking information?
Yes. Once your order has shipped, tracking information and delivery updates will be provided when available.
Do freight deliveries require appointments?
Yes. Many oversized Pilates reformers and commercial fitness products are delivered by freight carriers that may contact you to schedule a delivery appointment.
Is signature required for delivery?
Some freight deliveries may require a signature upon delivery depending on the carrier and product type.
Products & Equipment
Are your products authentic?
Yes. Reformer Supply sells new, authentic Pilates reformers and fitness equipment from trusted brands and authorized suppliers.
What is the best Pilates reformer for beginners?
The best Pilates reformer depends on your:
- space
- fitness goals
- experience level
- storage needs
- budget
Foldable reformers are often popular among beginners and home users because they are easier to store and fit well in smaller spaces.
What is the difference between foldable and studio reformers?
Foldable reformers are designed for flexibility and home storage, while studio reformers are typically larger, heavier, and designed for more frequent or professional-level use.
How much space do I need for a Pilates reformer?
Space requirements vary by model. We recommend reviewing product dimensions carefully before purchasing and ensuring you have enough room for safe movement around the reformer.
Do Pilates reformers have weight limits?
Yes. Weight limits vary by manufacturer and model. Please review the product specifications on each product page or contact us if you need assistance selecting the right reformer.
Payments & Financing
Do you offer financing?
Financing options may be available at checkout depending on eligibility and payment providers currently offered on our website.
What payment methods do you accept?
Accepted payment methods are displayed during checkout and may include major credit cards and approved financing providers.
Returns & Damaged Deliveries
What is your return policy?
Return eligibility depends on the manufacturer and product type. Certain oversized, freight, special-order, or manufacturer-direct items may not qualify for returns. Please review our Return Policy page for complete details before purchasing.
What should I do if my order arrives damaged?
Please inspect your shipment carefully upon delivery. If your order arrives damaged:
- take photos immediately
- keep all packaging materials
- note any visible damage with the carrier
- contact us as soon as possible
This helps us assist you more efficiently with freight claims and resolutions.
About Reformer Supply
Is Reformer Supply an authorized retailer?
Reformer Supply works with trusted brands, manufacturers, and authorized distribution partners to provide premium Pilates reformers and fitness equipment for home and studio use.
Why choose Reformer Supply?
We focus on:
- premium Pilates equipment
- trusted brands
- customer support
- home wellness solutions
- commercial studio equipment
- transparent shipping and fulfillment
Our goal is to help customers create high-quality Pilates and wellness spaces with confidence.
How can I contact customer support?
You can contact Reformer Supply through our Contact Us page for assistance with:
- product questions
- shipping timelines
- order support
- freight deliveries
- product recommendations
We are happy to help.